Your cart
There are no more items in your cart
Conditions of Sale
The general offers are for the purchase of products at a distance and by means of an electronic network through the website www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom.
The operations of purchase and protection of privacy are governed by the laws in force in the status of each individual purchaser of which CityMuscle conforms its online sales activity.
These general conditions are valid from 1/12/2013. They may be modified or modified by citymuscle.com at any time, without notice, and obviously from the publication data on the website www.citymuscle.com. Present on the home page of the site for 30 days following the date the conditions were changed.
Desire is committed and obligates, whenever a modification of the present general conditions occurs, a consideration and an appropriate effort to provide for their printing and conservation.
The on-line sales contract refers to the distance contract stipulated between a supplier, www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom and a consumer customer, within a system of distance selling organized by the supplier, ie the legal transaction concerning movable goods and / or services, which for this contract only uses the remote communication platform known as the Internet.
A consumer is defined as the physical person who purchases goods and services for purposes not related to their professional activity, but for their own private use.
Art. 1: ACCEPTANCE OF SALES CONDITIONS
.1 The conditions set forth in the introduction are an integral and essential part of this contract.
1.2 All contracts will be concluded directly through access by the Customer to the corresponding Internet site at www.citymuscle.com. At this point the customer can conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided.
1.3 These general conditions of sale must be examined online by the customer before the completion of the purchase procedure. The submission of the order confirmation therefore implies full knowledge of them and their full acceptance.
1.4 The customer, with the electronic submission of the confirmation of their purchase order, unconditionally accepts and undertakes to observe, in its relations with www.citymuscle.com, the general and payment conditions illustrated below, declaring to have taken vision and accepting all indications provided by him in accordance with the above-mentioned regulations, also taking note that www.citymuscle.com does not consider itself bound to different conditions unless previously agreed in writing in derogation from those published online
Art. 2: SALES PRICES AND PURCHASING METHODS
2.1 All sales prices of the products displayed and indicated on the Internet site www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, for which they make offer to the public according to the regulations in force.
2.2 The total cost of shipping from the warehouses of CityMuscle or where it holds the goods up to the customer's home is the responsibility of the customer, unless otherwise specified. This cost will, in any case, be disclosed to the customer before confirming the purchase.
2.3 The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the adhesion given on-line after registration. Therefore, at the time of order confirmation, the customer undertakes to pay the price of the goods ordered.
2.4 The customer can pay for the goods ordered using the payment methods indicated on-line at the time of purchase.
2.5 The prices of the different types of delivery refer to the amount of the order and to the destination of delivery.
Art. 3: DELIVERY AND SHIPPING METHODS
3.1 www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., will deliver to customers, at the delivery address indicated by the customer, the products selected and ordered, in the manner provided by the previous article, by international couriers.
3.2 The goods purchased will be delivered within the terms established by the provisions in force in the European Community. No responsibility can be attributed to the supplier for delayed or non-delivery due to force major or unforeseeable circumstances. Delays in delivery resulting from the responsibility of the courier can not be charged to CityMuscle.
3.3 Shipping Notice
You will receive an email confirming shipment to the address specified during the order. The email can contain the shipping number (if available) in order to know in real time where your package is.
3.4 Shipping Times
Estimated shipping times are specified in the various article sheets of the site. If the order is confirmed before 16:00, after completing the various necessary checks, it will be sent the same day with delivery the following day. Orders confirmed after 4:00 pm are generally processed the following day and delivered in two working days from order confirmation.
Orders received and confirmed on Friday are generally delivered on the following Monday.
Please note: In some circumstances, such as during the reassortment of the product range, arrival of goods from suppliers and / or bulk orders, there may be delays and the arrival of the goods can not be guaranteed the day after the receipt order. To be assured of this, you can send us an email to info@citymuscle.com
For items not available (out-of-stock), average delivery times are within 15-30 working days. If the delay continues further, you will be contacted by email or phone by an agent to have a new approximate delivery date.
In case of delays, you will be contacted by email or phone for updates.
Please note: In some locations, delivery on the next business day can not be guaranteed. Consult the shipper to confirm the coverage.
3.5 International conferences
Estimated shipping times do not apply to international shipments. International orders are shipped with the Mail-Boxes forwarder, who is responsible for forwarding the order to the competent local forwarders. The cost of international shipping is calculated during the check-out, in many destinations these amounting to € 15 and delivery times are usually 3-10 working days (not guaranteed). Currently, the destination states are:
- Germany
- Spain
- Greece
- San Marino
- Switzerland
Shipping costs are free for orders above € 29,99 only in Italy.
3.6 Shipments not delivered and / or rejected
If the courier has attempted delivery and has not found anyone at the address indicated, it will be his concern to leave a warning. With this notice you will be able to organize a new delivery by making direct arrangements with the shipper. For company policy, each shipment must be signed for receipt by the recipient.
If for any reason the shipment is returned to us (eg incorrect address, shipping refused, etc ...) we will notify you immediately by email. You will have the possibility to request a new submission or cancel the order. Please note: we reserve the right to withhold from the refund the shipping costs plus any other costs applied by the shipment in relation to the shipment.
3.7 Shipments delivered late
Although we are committed to ensuring delivery on the next business day after confirming the order, in some circumstances delays may occur due to force majeure. In any case, it will be our concern to follow the entire delivery procedure and to request delivery as soon as possible. Unfortunately, even if we are committed to avoiding these events, these are part of the nature associated with online sales.
3.8 Shipments not delivered
If the shipment is not delivered as lost, damaged and / or misguided, it will be our concern, as soon as we receive the news, to arrange a new shipment. If the goods are no longer available, it will be our intent to propose the replacement of products with similar and / or without any additional cost, it is also possible to proceed with the reimbursement of what has already been paid (in case of advance payment).
3.9 Damaged shipment
In some circumstances it is possible that the order arrives damaged due to problems occurred during the management and delivery of the package. Our packages are sealed with personalized ribbon to guarantee the integrity of the package and therefore that it has not been opened during the journey.
In the event that the package is evidently damaged, not intact, wet and in any case not compliant please refuse to deliver the goods and send us news of the incident by email to info@citymuscle.com we will take care to proceed to a new sending as in the manner of point 2.3.
In the event that the package is slightly damaged, but intact or in any case you intend to accept the goods, please report to the courier in writing on the delivery receipt that you intend to accept the goods with reservation specifying in detail why not compliance of the package.
Note: In the event that non-compliant parcels are accepted without the reserve or with general reservation, it will no longer be possible to open claims and then proceed with the replacement of the goods.
3.10 International Shipping Payments
For shipments we accept only advance payments. At the moment shipments are made only in European Union countries.
Shipping costs are free for orders over € 29,99 only for Italy.
3.11 Right to cash
Only for deliveries in the country Italy is a cash on delivery service (payment upon receipt of goods directly to the courier). The courier will accept payments only in cash. For the amounts allowed by the laws in force
The service does not have an additional cost.
Art. 4: AVAILABILITY OF PRODUCTS
4.1 The customer can only purchase the products currently in the electronic catalog of www.citymuscle.com owned by www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, visible on-line at (URL) www.citymuscle.com. If the request made through an online order exceeds the quantity available for a given article, www.citymuscle.com will accept the purchase limited to what is actually available in its virtual warehouse. It will be the responsibility of the Customer Service www.citymuscle.com to make known to the customer (by telephone or e-mail) whether or not the ordered products will be available in the future.
Art. 5: LIABILITY
5.1 www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, does not assume any responsibility for the disservices due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, to execute within the times agreed upon in the contract.
5.2 www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of failure to execute the contract for the above mentioned causes, having the consumer is only entitled to the refund of the price paid.
5.3 www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, at the time of payment of products purchased.
www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., in fact, at no time during the purchase process is able to know the credit card number of the buyer who, through a secure connection, is transmitted directly to the manager of the banking service.
5.4 The information contained on the site www.citymuscle.com is for the exclusive use of users and does not want to replace or be alternative to the information of your doctor.
Before taking any product, consult your doctor and check that no prescription is required for your product in your country of origin.
Art. 6: GUARANTEES AND METHOD OF ASSISTANCE
The quality of our products is positioned at the top of the respective categories and the storage and shipping methods have been designed to ensure their preservation over time.
www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, buy directly from the manufacturing companies that certify the quality through an international guarantee and rigorous selection procedures and standards of control.
All our products are covered by warranty for any defect or defect inherent to the product itself, to be reported within 60 days of discovery. We will replace the product at our expense or refund the amount paid to the consumer, including shipping costs.
Art. 7: OBLIGATIONS OF THE BUYER
7.1 The consumer undertakes and undertakes, once the on-line purchase procedure has been completed, to provide for the printing and preservation of the present general conditions, which, moreover, will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased.
7.2 These general conditions can be updated or changed at any time by www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., which will provide to communicate via its website. The consumer undertakes and obliges, whenever a change in these general conditions occurs, to provide for their printing and storage.
7.3 It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fictitious data, in the registration procedure necessary to activate the process for the execution of the present contract and the related additional communications; the personal data and the e-mail address must be exclusively their real personal data and not of third parties, or fancy ones. The entering of false data will be reported to the competent authorities of the user's country of origin.
7.4 It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom, reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.
7.5 The Customer raises www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom. from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Customer, since the Customer is solely responsible for the correct entry.
Art. 8: RIGHT OF WITHDRAWAL
8.1 According to the law, the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.
8.2 The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 20 working days from the day of receipt of the purchased goods.
8.3 All costs of return of the products are charged to the customer who, directly or through other means, will deliver the same at the domicile of the seller; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; the return of the goods by another method is not permitted.
8.4 To exercise the right of withdrawal, the customer must, within the deadline indicated above, send a registered letter with acknowledgment of receipt to the following address: www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom..
We will then reimburse the amounts paid by the Customer as soon as possible, and in any case within 30 days from the date of receipt of the above communication, withholding only the amount of shipping costs, which will remain permanently charged to the Customer . The right of withdrawal applies only to goods intact at the time of return and can not be exercised for products that, by their nature, can not be returned or are likely to deteriorate or deteriorate rapidly.
8.5 www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., will accept the returned goods reserving the right to verify that the products have been returned in their original state and with the original packaging; only in this case will he send the amount paid by the consumer for the purchase of the products.
8.6 Transport costs incurred for the delivery of the product to the customer and for the eventual return to www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom. are non-refundable.
Art. 9: PRIVACY
Citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., has full respect for the privacy of its users / customers. The data will be processed using electronic aids and will be used by www.citymuscle.com only to allow us to manage orders and shipments.
In compliance with the laws in force concerning the protection of personal data, all information relating to personal data, orders and payments made are strictly confidential. We assure that under no circumstances will we disclose personal data to third parties outside of www.citymuscle.com.
It is possible, by accepting the subscription to the "newsletter" service, to receive periodic information on news, promotions and new product ranges, in order to offer you an increasingly complete service.
If you no longer wish to receive information messages in the future, you can remove your name from the database by sending an e-mail to info@citymuscle.com, reporting this to the subject of the message. All the details concerning the processing of personal data according to Italian legislation can be consulted on the website www.garanteprivacy.it
9.1 Personal data are collected for the purpose of registering the customer and activating the procedures for the execution of the present contract and the related necessary communications; these data are processed electronically in compliance with the laws in force and may be presented only upon request by the judicial authority or by other authorities authorized by law.
9.2 Personal data will be communicated to subjects delegated to perform the activities necessary for the execution of the contract stipulated and disseminated exclusively for that purpose.
9.3 The interested party has the right to request confirmation of existence at the headquarters of www.ciymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom., of their personal data; to know their origin, the logic and the purposes of their treatment; to obtain updating, correction and integration; to request cancellation, transformation into anonymous form or blocking in case of unlawful processing; to oppose their processing for legitimate reasons or in the case of use of data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication.
9.4 The obtainment of the cancellation of personal data is subject to sending a written communication sent by mail with a certain date to the company headquarters. The cancellation will take place within the next 24 hours from receipt.
9.5 Holder and responsible for the collection and processing of personal data is www.citymuscle.com owned by TITAN'S (UK) LIMITED - Company registration no: 08742072 Registered office address: Bank House 81 St Judes Road Englefield Green Surrey TW20 0DF United Kingdom.